Customer Service Tips
Free Business Articles, Case Studies & Tools For Success
A great collection of articles full of quick and easy tips for
improving your customer service.
We have all had the experience of throwing a stone in a pond and watching the waves ripple across the surface in ever expanding, concentric circles. Just as a ripple hits the shoreline, your reputation for the quality and quantity of service you render, precedes you in your marketplace.
Expert Talk > Sales > Increasing Customer Satisfaction
Many organisations place their highest emphasis on attracting and gaining new customers. While this is important, I feel it is more important to place a higher emphasis on retaining and keeping your current customers.
e-Learning > Audio Seminar Library
Do you frequently hear that customers are unhappy about something, and sometimes they are downright frustrated? You've been given an indicator of what is going on in the organization. The customers aren't getting what they thought they paid for, and the employees are actually blocking access to what the customer wants.
Expert Talk > Sales > Increasing Customer Satisfaction
Everyone deserves good customer service. Your customers deserve excellent customer service because they're your customers.
Expert Talk > Sales > Increasing Customer Satisfaction
You don’t need a million dollar marketing budget or even a large staff to deliver great customer service.
Expert Talk > Sales > Increasing Customer Satisfaction
The very best service providers do a lot of things right, however there are at least 10 practices that they all have in common.
Expert Talk > Sales > Increasing Customer Satisfaction
The benefits of analysing and actively seeking to enhance your client's experience are multitudinous and can have a significant impact on brand loyalty, revenue, referrals, products sales and the take up of new products and services. So how do you show your clients you care?
Expert Talk > Sales > Increasing Customer Satisfaction
It costs about three times more to find a new customer than it does to retain an existing customer. But what does that mean? For most businesses, your best investment can and should be, in keeping your existing customers happy, rather than always chasing new customers.
Expert Talk > Sales > Increasing Customer Satisfaction
Ten quick and easy tips for improving your customer service.
Expert Talk > Sales > Increasing Customer Satisfaction
How responsive is your organisation's customer service? Take this quick
quiz.
Expert Talk > Sales > Increasing Customer Satisfaction
Vacation periods should teach all in business one important lesson.
Customer service never goes (or must never go) on holidays.
Expert Talk > Sales > Increasing Customer Satisfaction
The telephone is the first point of contact for most businesses yet
many organisations seem to ignore its importance as a customer service
tool.
Expert Talk > Sales > Increasing Customer Satisfaction
I’ve just returned from an evening at my favourite local restaurant.
What a great night! It is only Tuesday and, as usual, it was packed. Fran
and John’s food is good, but hardly outstanding, so why is their
business such a success? Why do so many other guests and I keep coming
back?
Expert Talk > Sales > Increasing Customer Satisfaction
Recently, a friend of mine went shopping for a four wheel drive. He
chose the dealership where he wanted to finalise the deal. It was close to
home. He then went shopping to other dealers and got the best price to
offer "his" dealership. Things started well at his chosen
dealership and he asked for a test drive. The salesman scurried off
telling him to wait out the front...
Expert Talk > Sales > Increasing Customer Satisfaction
In business there are two factors which contribute to job satisfaction.
In customer service it seems there is a similar dichotomy of factors. One
set contributes to satisfaction and another set counters dissatisfaction.
Expert Talk > Sales > Increasing Customer Satisfaction
How to better understand your customers and the reasons why.
Expert Talk > Sales > Increasing Customer Satisfaction
When Tony Cassar bought Victory Blinds and Curtains, the company was
in deep trouble. Now it is an award winner.
Case Studies > Sales & Marketing
What impression do outsiders get when they call your
business / department / office?
Expert Talk > Sales > Increasing Customer Satisfaction
A Sydney-based audio-visual systems company has rapidly expanded by a
simple method - offer customers all they want and need.
Case Studies > Sales & Marketing
Working with clients remotely doesn’t mean you can’t achieve a
close working relationship. As services organisations, technology enables us to work remotely. But it’s up to people to make it work well. Use the right people, set up rigorous processes, and instil strong communication principles - and suddenly your pool of potential clients just got a whole lot bigger.
Expert Talk > Sales > Winning New Business
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Business success can be determined by the ability to nurture a strong relationship with your customers. CRM and customer service tips are some of the tools at your disposal to create loyal customers.
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Articles: Customer Service Tips, Customer Satisfaction, Customer Service Skills, Good Customer Service |
