National Business Growth Summit 2012

Master of Ceremonies

Verne Harnish, The Growth Guy, CEO Gazelles Inc and author of Mastering the Rockefeller Habits: What you mustdo to increase the value of your fast growth firm.

The Ultimate Question 2.0: How to grow, prosper and achieve greatness in the Twitter Era

Fred Reicheld, Godfather of Customer Loyalty
Fred Reichheld invented the Net Promoter management system which he introduced in his landmark book The Ultimate Questions published in 2006. Now, six years on, Reichheld will explain how thousands of firms have adopted NPS, from entrepreneurial startups to global powerhouses including Apple Retail, American Express, GE, Philips, Sony, Qantas, WestPac, Verizon, Virgin, and eBay. He will explain how the lessons they have learned can help you achieve greatness-both in moral and economic terms. Net Promoter is at the heart of a managerial revolution that is sweeping the globe. Make sure you understand its powerful implications before your competitors do.

Great by Choice: Why do some companies thrive in uncertainty , even chaos, and others do not (LIVE via Satellite)

Jim Colins, Author of Built to Last, Good to Great, and How the Mighty Fall
Based on nine years of research, buttressed by rigorous analysis and infused with engaging stories, Jim will reveal the principles for building a truly great enterprise in unpredictable, tumultuous, and fast-moving times. Jim will present their most provocative and original analysis: defining, quantifying, and studying the role of luck. The great companies and the leaders who built them were not luckier than the comparisons, but they did get a higher Return on Luck.

Leadership through Inspired Speaking

Lucy Cornel, Designated Linklater Voice Coach, Master of Applied Science in Voice Research
As a leader, you are afforded the privilege of having a voice in the world. By claiming that voice and speaking inspirationally, you leverage that voice and elevate the people around you. So, what does inspirational leadership sound like? Elevate your speaking performance, sound world class and change the world around you. Lucy Cornell will engage your voice, body, heart and mind with practical ways to breathe life and inspiration into your business content.

The Engagement Economy: Improving Organisational Performance Through Teams

Halley Bock, President and CEO, Fierce Inc
As the economic landscape continues to shift, it is more necessary than ever to ensure that individual talent is being leveraged and engaged to make the best possible decisions for the organisation. Transforming your teams into high-functioning internal think tanks and fostering a culture of candor and collaboration is essential to driving results while addressing core issues. In this highly engaging presentation, Halley will share key practices that create alignment, collaboration, and effectiveness in an organisation and the healthier financial performance that directly results from it.

Leading to Win: The Keys to a Proactive Sales Culture

Jack Daly, World's Leading Sales Guru
Your sales force is only as good as your leadership. Don't miss this session with Jack as he takes you through the key characteristics of effective business leaders and how to develop a winning sales culture in your organisation. Jack will show you how to build a world-class sales organisation with your existing resources, through communicating your vision, putting the key people in the key spots and designing your winning culture DNA.

The Loyalty Effect: How to Drive Good Profits and True Growth in a Customer-Driven World

Fred Reicheld
Business loyalty guru Fred Reichheld revealed the one question that can determine your company's future: "Would you recommend us to a friend?" By asking customers this question, you identify detractors, who sully your firm's reputation and readily switch to competitors, and promoters, who generate good profits and sustainable growth. You also generate a vital metric: your Net Promoter Score. Far more than a metric, it constitutes a game-changing system and ethos that rival Six Sigma in its power.In this workshop, Fred will show you how:

• Leading firms transform ordinary customers into promoters.
• Net Promoter is connected to your company's growth and sustained success.
• To build Net Promoter into a management system which drives extraordinary financial and competitive results.
• The net promoter score can produce a clear, easy-to-understand measure of an organisation's performance in its customers' eyes.
• NPS leaders outgrow their competitors in most industries-by an average of 2.5 times.
• How companies that have transformed their performance by putting Net Promoter at the centre of their business.

Fierce Conversations : Elevating Engagement and Driving Growth

Halley Bock
What gets talked about in an organisation, how it gets talked about, and who is invited to the conversation determines what will happen. Or won't. In this highly interactive workshop, you will learn two key conversational models essential for any organisation wanting to improve team collaboration, enhance decision making, and create corporate cultures that are open and authentic while tackling their toughest issues.

Team Conversation Model: Transform your team into a high-functioning internal think tank. Gain ability to:

• Make high-stakes decisions, resolve recurring problems, design effective strategies, and evaluate opportunities.
• Create an environment in which team members interrogate multiple, competing realities.
• Get the team on board and ready to act.

Confrontation Conversation Model: Enrich relationships while effectively course correcting by addressing issues with a colleague, a team,or a challenging customer. Gain ability to:

• Confront tough issues with confidence and skill.
• Deliver the message without the load.
• Overcome barriers to meaningful conversations.

Go for Growth - four Key Decisions to Drive Growth

Verne Harnish
Most firms think they have a viable growth strategy, but they don't. In this highly popular workshop, Verne will give you the fundamentals and ‘take away tools' that drive sustainable growth, and take you step by step through his highly-regarded One Page Strategic Plan that previous attendees call "simple...brilliant...simply brilliant". The morning concentrates on assisting you in developing your own One-Page Strategic Plan document. Topics covered include: Cash Model, Market Intelligence, People, Core Ideology, BHAG (Big Hairy Audacious Goal), Brand Promise, X Factor, Annual and Quarterly Focus. The afternoon centres on execution of strategic planning based upon the Rockefeller Habits checklist. Topics covered include: Rockefeller Habits Checklist, Meeting Rhythm, Metrics, Priorities, Organisational Structure and Themes.

Wining Sales Strategies - Driving Sales, Boosting Profits

Jack Daly
Nothing is more effective than learning from someone who is producing results you seek. Jack Daly brings 20+ years of field-proven experience. As head of sales, Jack has led sales forces numbering in the thousands, operating out of hundreds of offices. Most sales executives understand sales skills but execute them poorly. This highly interactive seminar provides field-proven, addedvalue strategies for productivity improvement while building long-term client relationships. You will learn how to achieve greater sales and profits with existing resources, leverage the web and social media to increase sales, identify key characteristics of top performers, learn how to sell smarter through creating value and leverage communication /social.