Coaching
What is coaching, its purpose, some of the benefits and more...
What is coaching?Coaching is a directive process by the supervisor to train an employee in order to remove barriers and deliver optimum work performance.
What are some of the benefits of effective coaching?- as employees develop, it makes your job easier
- gives you more time as you can delegate more
- builds your reputation as a people developer
- employees will feel it is safe to take risks, thus increasing creativity
- increases organisational productivity
- creates loyalty, enthusiasm and commitment
- can reduce turnover
- greater sense of team.
What is the purpose of a coach?The coach has a responsibility to:
- confront and then overcome obstacles to an employee’s success
- set realistic goals to achieve desired performance level
- encourage and motivate the employee to perform at optimum level
- provide open and honest feedback on an employee’s performance.
What are the twelve characteristics of an effective coach?- supportive
- provides freedom
- nurturing
- clear communicator
- active listener
- motivates
- sets standards
- honest
- patient
- non hierarchical
- effective delegator
- persistent.
What are the key rules to observe when giving feedback?- consider whether feedback is required and if it will be of any value
- offer feedback on observed behaviour
- offer descriptions rather than judgements
- be specific
- limit your feedback
- ask questions.
Author Credits
Ray Kelly, Managing Director, RAK Global Solutions Pty Ltd; Heidelberg West, Victoria; Ph: (03) 9499 6699; RAK Global Solutions is an employee relations consultancy firm with key expertise in the areas of industrial relations strategy, employment contracts, industrial negotiaiton, AIRC advocacy, equal opportunity, organisation review and industrial relations training